Human + AI
customer support,
built for every team.
UISEN Chat connects your knowledge, AI agents, and support team so you can reply faster, resolve more, and keep customers happy.
Aisha K.
Re: billing question
Marco R.
Resolved
Lena P.
Resolved
Yuki T.
Resolved
Trusted by forward-thinking teams
Powering support for universities, SaaS companies, and growing businesses.
Support teams are under pressure.
Wait times
Customers wait too long for answers.
Repetition
Agents spend most of their time on repetitive questions.
Black-box bots
Off-the-shelf chatbots frustrate users and damage trust.
No control
Your support data and processes deserve better than a black box.
There’s a better way. ↓
A better way to do support.
UISEN Chat is a human-in-the-loop AI support platform. It connects your knowledge base, AI agents, and support team in one unified workspace.
AI handles routine questions. Humans step in when it matters. Everything lives in one place.
- Faster first response and resolution times
- Higher customer satisfaction
- Lower cost per ticket
- Full control over your content, workflows, and data
45m
Avg. response
3.2×
Faster resolution
62%
AI deflection
How it works
A simple, outcome-focused flow — from your knowledge base to your customers in minutes.
Connect your knowledge
Docs, websites, Notion, internal wikis, FAQs.
Deploy AI agents
On your website, support portal, and other channels.
AI handles the routine
Answers common questions using your approved content.
Humans step in when it matters
Complex issues go to your support team in a shared inbox.
Everything you need to run world-class support
AI agents grounded in your knowledge
Answers based on your docs and policies — not generic guesses.
- Source citations for transparency
- Configurable handoff to human agents
You can downgrade anytime from Settings → Plan. Your current billing cycle stays active until the end of the period.
Human-in-the-loop inbox
A unified view of conversations and tickets, built for speed.
- AI-suggested replies and summaries
- Canned responses, internal notes, assignments
Multi-channel experience
Meet customers where they are — widget, portal, and beyond.
- Embeddable chat widget for your website
- Full-page portal (support.yourdomain.com)
- Ready for email, WhatsApp, and more
Chat widget
Full-page portal
support.yourdomain.com — a branded, full-screen experience for deeper conversations.
Workspaces for every team or brand
Separate spaces for different products, departments, or brands.
- Isolated knowledge, agents, conversations, and analytics
- Central oversight for admins
Workspaces
Analytics & continuous improvement
Turn conversations into measurable service quality.
- Conversation and ticket analytics
- Agent performance and workload views
- Insights to improve content and training
Conversations / week
+18%94%
CSAT
3.1m
AHT
62%
Deflection
Built for many kinds of teams
Universities & Education
Admissions, student support, IT helpdesk, faculty FAQs.
SaaS & Tech Companies
Product support, onboarding, documentation Q&A.
E-commerce & Retail
Order status, returns, product info, pre-sales questions.
Financial Services & Fintech
Account FAQs, compliant answers, internal ops support.
Shared Services / IT Helpdesk
Internal employee support, policy Q&A, ticket triage.
Don’t see your industry? UISEN Chat adapts to any support workflow.
Talk to us →See UISEN Chat in action
A quick look at how AI and humans work together to deliver faster, better support.
- AI answering routine questions
- Seamless handoff to human agents
- Unified inbox and analytics
Why teams choose UISEN Chat
Human + AI by design
AI is a partner, not a replacement. Clear escalation paths and agent tools.
Knowledge-centric AI
Answers grounded in your approved content. Reduces hallucinations and misinformation.
Built for teams that care about quality
Workflows, analytics, and agent support baked in.
Dedicated environment per organization
Your data, agents, and conversations are isolated.
Managed for you
We handle setup, updates, and operations so your team can focus on serving customers.
What early adopters are saying
“UISEN Chat cut our average response time from 6 hours to 45 minutes in the pilot. Our agents finally focus on the work that matters.”
6h → 45m response time
Dr. Amara Okafor
Director of Student Services, Northwind University
“The handoff between AI and our team is seamless. Customers don’t feel passed around — they feel taken care of.”
94% CSAT in pilot
James Whitfield
Head of Support, Lumen SaaS
“We connected our knowledge base in an afternoon. By the end of the week the AI was handling two-thirds of routine questions.”
62% AI deflection
Sofia Marchetti
COO, Vertex Retail
Security and privacy you can trust
Enterprise-grade controls, designed so your team and your customers can rely on every conversation.
Data isolation
Each organization’s data and conversations are logically separated.
Access control
Role-based access for admins, agents, and analysts.
Data practices
Encryption in transit and at rest where applicable. Data export and deletion capabilities. Designed with GDPR-style principles in mind.
No. UISEN Chat can work alongside your existing stack — as an AI front line, a shared inbox, or a full replacement. We help you migrate at your own pace.
Ready to bring human + AI support to your organization?
Tell us about your use case. We’ll propose a tailored plan and quote.